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Hi there, new friend!  We are so excited you are wanting to book with us.  When booking or considering booking we need you to do a few things.


1-Book your desired services at a time that works best for you

(current prices are always listed here)-

Click here to Book with Kassi

Click here to Book with Tracey 

2-Go to the FORMS tab on this website and complete any necessary forms for the services that you are booking for (you do NOT have to repeat any forms for repeated services UNLESS you have a medical change we should be informed of).


3-Read and familiarize yourself with our cancellation policy here BEFORE booking and make sure you agree to the terms.  We cannot afford to have no shows and last minute cancellations as we are a small business and have families and bills to account for.  Please make every effort to be at your appointment, on time or be prepared to pay the cancellation fees.  There are no exceptions. 



At Louisville Beauty and Wellness, your appointments are very important to us and we understand that sometimes appointments need to be re-scheduled or canceled. Because most of our services require preparation time to properly prepare a room for your treatment, we have Cancellation Policies in place.

In order to provide you and others with excellent customer service and access to appointments during peak times, we kindly ask for the following considerations:

  • We respectfully request AT LEAST 48 hours notice to cancel or reschedule your appointment but ideally we prefer one full week in order to have the time to fill that spot with someone else (please and thank you!)

  • Less than 48 hours notice will result in a charge equal to 100% of the reserved service amount. 50% of that will be applicable to reschedule another (or the same) service within one year. The other 50% will be forfeited for the artist’s time.

  • All "NO SHOWS" will be charged 100% of the reserved service amount to be forfeited for the artist’s time/room setup.



This cancellation policy allows us time to inform our standby guests of any availability. Without sufficient notice, we end up turning away other clientele who could have scheduled an appointment for the same time.



Please arrive for your appointment 5 minutes before your scheduled appointment time. This allows for extra time to attend to your paperwork etc. Arriving early will not guarantee your service will start before your scheduled appointment time.



We understand that sometimes things happen outside of your control to make you late for your appointment. We will do everything we can to accommodate you, but unfortunately it will limit the time allocated for your treatment or we may need to reschedule your appointment. If we have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s).

Please let us know as soon as possible if you are running late so we can best accommodate everyone.


Thank you for viewing and supporting our policies <3.

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